Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- Register for online services by bringing your ID, photo ID preferred, into the Practice and we will print your Online credentials for use with Patient Access Once registered you can also order via the NHS app
- Using your repeat slip (right hand side of green prescription if you have printed prescriptions) tick the items you need to order and hand this slip into the practice or post it to us. There should ALWAYS be a copy from the Pharmacy when you collect, or have your medication delivered. If not, please ask the Pharmacy for this.
- Drop off the repeat slip in the dedicated post box by our reception desk in Whitegate Health Centre which is open 8am-8pm 7 days
- Some patients with suitable medication may be offered eRD (electronic repeat dispensing) whereby your nominated chemist will receive pre-authorised prescriptions that can be dispensed monthly without the need for ordering from the surgery.
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- fill out a repeat prescriptions request form
- bring the paper form to the surgery, Monday to Friday from 8:00am to 6.30pm
We do not take repeat prescription requests over the phone or email.
Collecting your prescription
You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at your GP practice
- at any pharmacy that accepts repeat prescriptions
Online Prescriptions
You can now order prescriptions on-line through this website using your Patient Access credentials or via the NHS app on your mobile devices
You will need your online credentials to use these on-line services. Register for online services by bringing your ID, photo ID preferred, into the Practice and we will print your Online credentials
With Online access you can now view, book and cancel appointments at the Practice from home, work or on the move — wherever you can connect to the internet. What’s more, because Online Access is a 24 hour online service you can do this in your own time, day or night.
Plus, Online Access is not just for ordering repeat prescriptions, you can also:
- Book GP and nurse appointments.
- Change your address details.
- View your Medical Records
If you would like to use our online services please download the NHSapp on your mobile device or from the app store or google play
You can also register for Patient Access
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
- phone our pharmacist after 10am on 01253 953070
- fill in our medication query form.
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.