September 2023 review and update of our appointments system
You’ll be very pleased to know that we have reviewed and re-designed our appointment system to make booking appointments better for our patients, and for us too. We encourage you to book appointments on your NHS App or any other app or online system you may use and we are delighted to let you know that the following appointment types are now available in a mix of face2face or telephone.
Advanced Clinical Practitioners can pretty much do what our GP’s do, with the exception of pregnancy related concerns, and appointments for both will be free to book on the day, with the remaining appointments releasing either 1 day, 2 days or 14 days before so you will be able to forward book.
We have carefully considered those patients who work and made a small number appointments available after 5pm each day. These will release 2 days before to allow you to plan around work. We hope this helps and we ask that patients respect this late in the day availability for our patients who work.
If you want a face2face and only see telephone appointments please DON’T book it. Our Care Navigation team know who is in Practice and who is working remotely. They can organise a face2face appointment for you, so please call them. The list below is an example of what is available now, more appointment types will be added soon.
Advanced Practitioner face2face
Asthma Review face2face 30 mins
Cervical Cytology face2face 20mins
Contraceptive 3 monthly injection face2face 20 mins
Contraceptive Pill review or start face2face 20 mins
COPD Review face2face 30min
Covid Autumn Booster 2023 OVER 18 INVITE ONLY
Enhanced Health Check
Flu Vac 2yrs to 3 yrs or UNDER 18 only nasal flu
GP Face2face 10 mins
GP Telephone 10mins
Hypertension Follow up 15 mins please add in booking comments if telephone or face2face
Hypertension Review 30 mins face2face
Practice Nurse Telephone
Travel Vacs 30 mins or please book 2 appt for family MUST bring completed form to appt
Vitamin B12 injection face2face 10 mins
Zoladex or Prostap injection face2face MUST NOT be first time inj 10mins
Safe working
BMA have recommended a safe level of patient contacts per day in order for a GP to deliver safe care is not more than 25 contacts per day. ‘At Your Service’, published by the Policy Exchange and forwarded by Sajid Javid, states that 28 patient contacts per day is safe.
Present contacts per day by GPs in England are significantly in excess of this. “At Your Service” highlights that GPs are seeing on average 37 or more patients per day. In order to move towards safe working for our GP’s and ACP’s, our Care Navigators will direct any excess demand beyond safe levels to NHS 111, extended access hubs, or other providers.
This means that at the point we have reached capacity and all our GP/ACP appointments are fully booked for that day our care navigators will direct you to an alternate service. This is not a decision we have taken lightly, but in order to comply with direction from NHSE and to ensure we provide a safe level of care.
All Surgeries are by appointment
For routine appointments, if you can’t book by App or online please telephone AFTER 11.00am to avoid congesting the switchboard or you may attend the Reception Desk any time between 8.30am and 6.00pm to make an appointment. Please check in at the self check-in to avoid waiting at reception when you arrive for your appointment.
Please let us know well in advance if you cannot keep an appointment so that it may be allocated to another patient. This avoids any unnecessary wait for patients wishing to see to see the practitioner of their choice. Missed appointments waste a considerable amount time each week for both doctors and practice nurses.
Follow the links on the Appointments button menu for more information on our services
