Accessible Information

The Accessible Information Standard applies to people who use a service and have information or communication needs because of a:

  • disability
  • impairment
  • sensory loss

It covers the needs of people who are deaf/Deaf, blind, or deafblind, or who have a learning disability. This includes interpretation or translation for people whose first language is British Sign Language. It does not cover these needs for other languages.

It can be used to support people who have Aphasia, which is a language and communication disorder which can affect a person’s ability to understand speech, speak, read, write and use numbers.

It can also be used to support people who have Autism or a mental health condition which affects their ability to communicate.

We want to identify your specific needs in the way we communicate with you. With your consent:

We will record your specific communication needs and flag these on your medical record to make it possible for all staff to quickly and easily be aware of (and work to meet) those needs.

Sometimes we may need to share details of your information and communication needs with other health and social care services. This means that other services can also respond to your information and communication needs.

If you would like support in the way we communicate with you please download our questionnaire and bring it with you the next time you visit the Practice.