As a patient, you can expect …
- To be treated with courtesy and with respect at all times
- To have details about you, including your medical records and anything you say treated in confidence by all members of the practice team. Confidentiality applies to all patient consultations including under 16s and to all patient data. All practice staff are bound by practice rules of confidentiality.
- To be given an explanation if your appointment is delayed
- To be able to access information about your medical treatment
- To be informed of services offered by the practice through the practice leaflet, website and newsletter
- To be able to make queries, suggestions, compliments or complaints about the service and treatment you receive
As a patient, you have a responsibility …
- To treat the doctors and staff with the courtesy and respect which you may expect to receive yourself
- To inform the surgery of any change of contact address or telephone number
- To attend appointments on time or give reasonable notice of cancellation and attend follow up appointments as requested
- To request repeat prescriptions in good time
- To tell clinical staff if you are uncertain or don’t understand any aspect of your treatment and need more information
- To inform yourself about your health and keep up to date about your medication, illness and treatment
- To take any medicines as advised and seek medical advice before stopping or changing treatment
- To treat other patients with courtesy and respect
