Comments & Complaints

If you wish to comment  on any aspect of our service please let a member of staff know. We welcome comments and compliments about our service as this helps us to know when we are doing well and improve what we offer to our patients.

We welcome the opportunity to talk with you when things don’t go as well as you expect and we aim to offer an explanation and an apology if this is appropriate and put thing right if necessary.

If you encounter a problem with our service then please ask to speak to our Reception Manager in the first instance as things can often be resolved at the time of the incident. If your problem or concern is of a more serious or complex nature our Practice Manager, or in her absence her deputy, will respond to your complaint.

A Practice Complaints Procedure is in operation at the surgery and is administered by Marie, our Practice Manager.

Our complaints procedure can be downloaded here